Before the hire

Read the contract terms & conditions before selecting a rental company.

Inspect your vehicle carefully in the presence of a sales assistant before taking possession of your car. Make sure all pre-existing damage, no matter how minor, is documented.

Photograph the vehicle at the beginning and end of hire. Try to time-stamp the photos and, if possible, get the sales assistant in the photos too.

Ask for information about what to do in the event of a breakdown or accident.

Find out whether you need to bring the vehicle back with a full tank and what is the charge per litre if you don't.

 

During the hire

As you drive out of the car hire depot the first thing to check for is the nearest petrol station so you can fill up on return without incurring the exorbitant fuel charges.

If the vehicle breaks down during the rental or you have an accident, follow the company's procedures. Don't have it repaired without approval.

 

After the hire

Fill up the vehicle as close to the drop-off point as possible and keep your receipt to avoid a refuelling fee.

To avoid having to pay for someone else's misdeeds, aim to return your car during opening hours.

Get a company representative to inspect the vehicle in your presence immediately upon return.

If there is no damage, we suggest you ask for a written statement noting that the car was returned undamaged.

Work out any disputes over damages on the spot.

 

Call:   0401 156 124